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Terms & Conditions

These General Terms and Conditions must be read in conjunction with our Country Specific Terms and Conditions.

How to make a book

Making a reservation with Car Rental Abroad is easy as 123. Simply book online or call our reservation department on +44 (0)20 7112 8356 to make a booking. Our fully trained staff will give you the best price & service when booking with Car Rental Abroad. Once your booking is confirmed you will immediately receive a Pre-Paid Car Hire Voucher.

What’s included in the price

Our Fully Inclusive rates include:

  • Unlimited mileage
  • Comprehensive insurance - excess may apply in some locations. Click on what's included to see Country Specific Terms and Conditions for your chosen destination
  • Theft waiver
  • Airport surcharges
  • Breakdown recovery
  • All local taxes

What’s not included in the price

  • Personal accident insurance (PAI), this is normally covered in your holiday insurance. If you don't have travel insurance you will be offered PAI on collection of your car and is payable locally.
  • Optional extras items such as a child seat, roof rack, out of hours, delivery charges and additional driver charges are all payable locally if required.
  • All petrol / fuel, tolls, congestion charges, parking and traffic fines are the responsibility of the driver.
  • Young driver charges & one way rental where applicable

Flight information

If you are collecting your hired vehicle at an airport. It is essential that you provide the correct flight number & arrival time. This can be done online or by phone.

If your flight number is not available at the time you’re booking, please ensure that you inform reservations, at least 7 days before departure, either via e-mail or by phone. No responsibility can be accepted, for failed rental, if we are not given the correct flight details 7 days prior to your collection date or if your vehicle is unavailable due to your flight being delayed. No refunds can be given for failed car rental due to incorrect flight details or flight cancellations.

Special Request

Child seats are mandatory in most countries & can be requested at when booking your vehicle, however we cannot guarantee that the items requested will be available therefore we recommend that you take your own. Roof racks, ski racks, snow tyres, snow chains are available in most locations and must be paid for locally. However, we cannot guarantee that the items requested will be available

Delivery & collection

Your rental vehicle is available for pickup at the airport or at the local suppliers office. In some locations deliveries and collections services are available at hotels, offices & accommodations for a small fee which is payable locally. Full address, time of delivery/collection & contact telephone number must be given at the time of booking.

Out of hours’ charges

In most destinations we can arrange for your vehicle to be available outside of office hours. However there may be an additional charge for this service which is payable locally. In the event that your flight is delayed, causing collection of the rental vehicle to fall outside of office hours, this additional charge will still apply.


Generally with most car rental partners the insurance does not cover tyres, windscreen, interior of the car, the roof, keys lost or damaged, the contents in car in an event of theft, lost or damaged keys/loc, without due care & attention, negligently or where the driver is under the influence of alcohol or other drugs. Some of our car rental partners charge an Insurance excess, if the car is returned damaged details of this can be on the voucher or by clicking on the following link What's Included.

Drivers age

If you are under 25 or over 65 years of age, it may be possible to hire your vehicle, please call our reservation department & we shall try to accommodate your needs. Age restriction may only apply in certain destination please click on what's include to view the age restrictions limits. Any cancellation due to driver not informing us of being under/over age will be non-refundable.

Additional drivers

Charges often apply for additional drivers in certain locations which are payable locally. Please click on what's Included to view the charges or call our reservations on +44 (0)20 7112 8356 for further information.

One way rentals

One way rentals must be confirmed in advance and may be subject to charges. Please call our reservation staff on +44 (0)20 7112 8356 for further details.

Driving licences

The car rental drivers must produce a full British driving licence held for at least 2-3 years or in some cases an International Driving Licence/Permit is required in some countries which have been held for 2-3 years. Drivers with new style licence must have all sections (i.e photocard and paper licence) with them. Our reservation staff must be informed of any endorsements on the driver’s licence as in some cases, car hire will not be possible with certain types of endorsements. No refunds will be given for cancelled rentals due to non-production of the driving licence or non-disclosed endorsements. All drivers must produce original licence as faxed or photocopied licences are not acceptable


Please notify us as soon as possible, for any amendments to the booking. We will do our best to accommodate your needs. Amendments to a booking will be subject to a £10.00 administration fee.


All cancellations must be made in writing (pre-paid vouchers must be returned) and will take effect from the date received by Reservations at Car Rental Abroad. If you need to cancel your reservation, the following charges will apply. If your reservation is for 14 days or more and you wish to cancel 28 days before collection; a charge of 25% will apply.

In the event of a "No Show" (when the client fails to collect a vehicle at the agreed pickup time and the booking is not cancelled in advance) we are unable to provide any refund.

No of days before vehicle collection Charge
More than 28 days £30
15 to 28 days 50%
8 to 14 days 70%
7 days 90%
Cancelled after collection date 100%

Vehicle type / Suitability

Car Rental Abroad cannot guarantee a particular/specific make or model of vehicle. The vehicle description on your car hire voucher and on this site is for guidance only and we reserve the right to substitute it with another similar vehicle.

Deposits & Petrol

Most of our local car rental partners require a deposit which varies by destination. All customers will be required to leave a deposit to cover fuel/petrol and other charges incurred during hire. A valid credit card must be produced upon collection of the vehicle as a form of deposit and must be in the name of the lead driver. Please confirm the fuel policy when collecting your car as some suppliers provide a full tank, which must be returned full, others provide a full tank which must be returned empty.

Rental documents

The Pre-paid car hire voucher must be presented when collecting your rental car. Car Rental Abroad cannot be held responsible for rentals rejected if a voucher is not presented at the time of collection.

Once your booking has been confirmed a pre-paid voucher will be sent to you with in 5 days of your booking.

Service & Quality Control

If you are dissatisfied with the standard of the vehicle upon collection, you must report this to the local car rental partner immediately and inform us in writing within 7 days of your return. Failure to do so will result in claims not being accepted.


In the event of any accidents involving your vehicle, it is important that details are reported to our local car rental partner straight away. You should also notify the local police and obtain a signed police report from them. You should also obtain full details of any third parties involved and retain copies of all rental documentation in the event an insurance company becomes involved. Also you must complete an accident report form by the end of the rental period.

A check-in form must be signed on returning the hire vehicle. Failure to do so may delay the investigation of disputes regarding damage excess charges.


In the event of any mechanical problems with your rental vehicle, this should be reported to the local car rental partner immediately and authority to repair or replace the vehicle should be obtained from the local car rental partner supplying your vehicle. The local partners/suppliers name, address and telephone number appears on your voucher and the rental agreement.

Hire periods

The rental days commences at the time of pick-up and drop off times selected. If you wish to extend the rental period after collection, extensions of hire period will be charged locally at a local daily rate which may be higher than our rates. It may be possible to extend your reservation by calling Reservations at Car Rental Abroad on +44 (0)20 7112 8356 to extend your rental period at our pre-booked prices however we cannot always guarantee this extension.

Provision of vehicles

Our local car rental partner can refuse to provide a vehicle to any customer who is in their opinion unfit to drive or does not meet the eligibility requirements. In these cases, your contract with us is terminated immediately, and we will have no further liability to you, and no refund will be due.

Driving restrictions

Restrictions may be applicable when crossing country and state borders. Please mention this to our local car rental partner when collecting your vehicle as additional insurance may be required which is charged locally.

Number of passengers

Our rental cars are insured for a maximum number of passengers. Car Rental Abroad cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival if full details were not supplied/given at the time of the booking. In the interest of safety, this number must not be exceeded and if exceeded the insurance will be invalidated.

Car Rental Abroad displays approximate passenger and luggage capacities on our site for guidance only. We can not accept responsibility if the rented vehicle is not large enough to accommodate all passengers and luggage.

General conditions

Car Rental Abroad act as a brokers and agents for various car rental companies in various countries in which we operate. All vehicles booked via our website or by phone will be subject to the law of the country, in which it is supplied to you. You will be required to sign a rental contract with the local car rental company that supplies the vehicle to you. You should satisfy yourself that you understand and agree to its terms and conditions, as you will be subject to, and must comply with these terms, and the local law of the country.

Car Rental Abroad accepts no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strike, industrial disputes, including air traffic control disputes, terrorist activity, epidemic outbreaks, natural and nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport or luggage, closure or congestion of airports or ports, cancellation of scheduled airlines and financial failure of airlines.

Car Rental Abroad reserves the right to levy any government increase in local VAT or change in law that may be introduced after the date of booking.

Car Rental Abroad cannot accept liability for any additional charges, which you sign for and accept locally. Car Rental Abroad, will not be held responsible for anyone driving under the influence of alcohol/ drugs, parking/driving violations, causing wilful damage, off road driving, driving without due care and attention and dangerous driving. This list is not exclusive and the client will indemnify Car Rental Abroad against any such claims.

All information and prices are correct as of January 2013  All vehicles and offers are subject to availability.

Customer Services

We aim to resolve complaints within 28 days of receiving full details in writing click here to contact us

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All rates advertised are ‘from’ and are based on ‘per rental week’. Prices vary depending on length of hire, collection date and collection location. Prices are based on the smallest category of car and will increase depending on car size. Terms and conditions apply.